how do I logout to Acrobat DC Pro?

[Dayna D]

I'm logged in with my personal account and need to login to Acrobat DC Pro with my work account. I can't figure out how to logout in the app so that I can login with the other account.

Every time I try it just takes me to the website. When I'm there I can log in and out of either account on the website, but it never effect that app installed on my Mac.

Thanks

[Matthew234980336wbd · Accepted solution]

If you do not have Sign Out on the Help menu it is probably because your I.T. department has installed a registry item.  You will need to do the following:

- Close Adobe Acrobat

- delete HKEY_Local_Macine\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

- delete HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\bSuppressSignOut

- Relaunch Adobe Acrobat. 

The Sign Out option will now be available on the Help menu.  Use it.

NOTE: It is highly likely that this key will reapply automatically when you reboot or after 90 minutes.  Whichever comes first.  So, make sure you sign out before that happens.

The key mentioned is the key for the full version of Adobe Acrobat.  There is a similar key for Adobe Reader.

<edited per next post - kglad>

[igor_9237 · Accepted solution]

Dont need to delete ... Just change from 1 to 0 this same reg

[S. S]

Hi @igor_9237,

Hope you are doing well. Thanks for writing in!

Thanks for sharing the solution.

Marked both the responses as correct for future users to use a reference.

-Souvik

[Chao26697311ie5p]

You can modify the key value without deleting it to achieve the purpose. 1 is a hidden option, 0 is a display option.

[MATTHEW290376709zdo]

This works!  Although, you don't have to delete the key.  Just navigate to the bSuppressSignOut key and change the value from 1 to 0  (0 for NO suppression).  After relaunching Acrobat, the Help menu option to sign-out was there!  For good measure, after the Acrobat sign out, I did restore the bSuppressSignOut key back to 1.

[ls_rbls]

@MATTHEW290376709zdo ,

Interesting!

That means that if IT deployed a customized installation of Acrobat, you are able to bypass Group Policy because of:

• the bSuppressingSignOut registry preference is not lockable

• Or IT simply overlooked this preference and didn't restrict it at all via Group Policy to avoid end users messing around with registry 

In which case, as @Shannon27789567v8vt pointed out, I think that @ Brittany269222498l04

observation is the most appropriate course of action.

But, in all fairness to your findings, when everything else fails I prefer registry trobleshooting methods 100%.

So thank you very much for sharing that!

[Brittany269222498l04]

So what I just did if I could login to my personal adobe via web is I changed the password and selected logout of all other systems utalizing my account. It then allowed me to login with my organization. 

Won't be logging in with my personal account again at work. What a mess. 

[Matthew234980336wbd]

UPDATE!
You can delete the logged in credentials on Windows by opening the Credential Manager and deleting all of the Adobe credentials.  This will allow you to login with the correct account.

[kglad]

to remove licensing info from your computer: https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

[Shannon27789567v8vt]

OMG this is the only thing that worked and even then had to close and reopen Acrobat. Brittany is the best. No deleting keys and overriding institution policy nonsense. Why did it take so long for someone to come up with this?