Participant

Answered

how do I logout to Acrobat DC Pro?

Forum|Forum|6 years ago
May 10, 2019
3 replies
99143 views

I'm logged in with my personal account and need to login to Acrobat DC Pro with my work account. I can't figure out how to logout in the app so that I can login with the other account.

Every time I try it just takes me to the website. When I'm there I can log in and out of either account on the website, but it never effect that app installed on my Mac.

Thanks

Install update and subscribe to Acrobat

Correct answer igor_9237

Dont need to delete ... Just change from 1 to 0 this same reg

B

Brittany269222498l04

Participant

So what I just did if I could login to my personal adobe via web is I changed the password and selected logout of all other systems utalizing my account. It then allowed me to login with my organization.

Won't be logging in with my personal account again at work. What a mess.

M

Matthew234980336wbd

Participant

UPDATE!
You can delete the logged in credentials on Windows by opening the Credential Manager and deleting all of the Adobe credentials. This will allow you to login with the correct account.

kglad

Community Expert

to remove licensing info from your computer: https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

M

Matthew234980336wbd

Participant

If you do not have Sign Out on the Help menu it is probably because your I.T. department has installed a registry item. You will need to do the following:

- Close Adobe Acrobat

- delete ~~HKEY_Local_Macine\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown~~

- delete HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\bSuppressSignOut

- Relaunch Adobe Acrobat.

The Sign Out option will now be available on the Help menu. Use it.

NOTE: It is highly likely that this key will reapply automatically when you reboot or after 90 minutes. Whichever comes first. So, make sure you sign out before that happens.

The key mentioned is the key for the full version of Adobe Acrobat. There is a similar key for Adobe Reader.

M

MATTHEW290376709zdo

Participant

This works! Although, you don't have to delete the key. Just navigate to the bSuppressSignOut key and change the value from 1 to 0 (0 for NO suppression). After relaunching Acrobat, the Help menu option to sign-out was there! For good measure, after the Acrobat sign out, I did restore the bSuppressSignOut key back to 1.

ls_rbls

Community Expert

@MATTHEW290376709zdo ,

Interesting!

That means that if IT deployed a customized installation of Acrobat, you are able to bypass Group Policy because of:

the bSuppressingSignOut registry preference is not lockable

Or IT simply overlooked this preference and didn't restrict it at all via Group Policy to avoid end users messing around with registry

In which case, as @Shannon27789567v8vt pointed out, I think that @ Brittany269222498l04

observation is the most appropriate course of action.

But, in all fairness to your findings, when everything else fails I prefer registry trobleshooting methods 100%.

So thank you very much for sharing that!

kglad

Community Expert

how to sign out and in: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Dayna DAuthor

Participant

I correctly logged in on creative cloud (with my business account). It's the local Acrobat DC Pro app that's logged in with the wrong account. How do I log out on the local Acrobat DC Pro?

kglad

Community Expert

open your acrobat > click help > click sign in/out

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded