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I just spoke with HP and was told to download the Acrobat Reader. I am a signing agent and have a HP laser printer. I was told that I could print letter and legal simultaneously, but it only recognizes one size at a time. If a document has both letter and legal sizes, I need it to recognize which size to print. In other words, pages 1-20 might be letter size, page 22-25, legal size and then the next ones letter and so on. On paper sizing, I selected "actual size" and also"Choose paper source by PDF page size." I tested it, but it is still printing on only letter size. The preview shows which size are the documents, but it isn't printing both sizes.
PLEASE HELP! I'm losing jobs and income.
P.S. I don't want to have to purchase a new printer. This laser printer is brand new.
Could you please try to create a new word file that consist of both size that are letter and legal. Then try to convert it into PDF.
After that try to Print it from Adobe Acrobat Reader DC and select "Choose paper source by PDF page size".
Let us know how it goes.
Is it possible for you to share the files with us, so we can check it on our end?
After speaking and spending a lot of time with two representatives from HP, they were able to help me.
And guess what? They had me download the Acrobat Adobe Reader DC, just as you suggested. Then I clicked on all the right settings. After testing it, it still wasn't working. So when I phoned again, the technician had me update my settings for paper in the correct trays on my printer, then he went into my computer and reset up the printer. And we tested it and...it's working! I am so happy.
Thank you for the explanation, even though I got it done before your reply.
Glad to know that your issue is resolved now.
Let us know if you need any help.
I have exactly to same issue. I am a NSA with a brother printer, told to download adobe etc, but it is not printing the duel sizes.
having the same type of problem w brother 6200 printer - 1 month old - worked great until last week --
then it started only printing letter pages - now it prints sometime - then stops w error message that MP tray needs paper
cant print anything - yes - NSA and losing jobs like crazy - had to go to FedEx and spend $$$$ to get docs ready for last 3 signings - now stuck trying to work with support --
brother says its an adobe issue??? had me print an e-mail which printed fine
any history w adibe sending wrong info to brother printer that makes it unable to discerne programed paper trays???
Thank you for your help. I'm a new NSA and was printing everything legal to be safe. I already had Adobe DC for my church work and it worked just as you said. Thanks again.
I recently purchased a Brother 6200DW. I have programmed the printer manually to print legal from the MPtray and letter from Tray 1. I also selected choose paper source by pdf size but it still will not automatically print letter and legal sized docs, what am I missing??