How do I reinstall Adobe Acrobat Pro DC after computer crash

Question

I purchased Adobe Acrobat Pro DC last spring and installed it on my PC.  That PC crashed and needed a factory reset.  How can I reinstall the Adobe software now that I have the computer back?  It tells me that my serial # is invalid (probably because it thinks it's already being used).

John T Smith · Answer

When you have a non-functioning computer and can't deactivate a serial number

Be sure to ONLY ask for activation support to adjust your activation count

Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

You install programs exactly the same way you did the 1st time... put your disc in the drive and enter your serial number when asked

.

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-or kglad links in reply #1 here https://forums.adobe.com/thread/2241704 may help

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