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abrahamr88520638
abrahamr88520638
Participant
January 12, 2017
Question

How do I solve the "Font Capture: AcroRd32.exe - Application Error" for Windows 7 and Adobe Acrobat Reader DC?

  • January 12, 2017
  • 2 replies
  • 18701 views

I get this error message when opening up Adobe Acrobat Reader DC and when I press "Ok" the program automatically closes.  It happens when I try to open a PDF or just try to open the program.  I uninstalled and reinstalled, ran a virus scan, searched for updates, checked the forums, etc. but nothing has solved the problem.

This topic has been closed for replies.

2 replies

V
Adobe Employee
vdobhal
Adobe Employee
January 13, 2017

Hi,

Could you pls. help us answer the following queries to investigate the issue in more detail:

  1. What is the exact OS version? You can check that after typing winver on the Start > Run command window.
  2. What all plugins are installed in Reader? Just want to know if some plugin is hampering with the functioning of Reader.
  3. Does the issue happen when you just launch Reader (without any PDF file opened) or does it occurs only when a PDF is opened.
  4. Does the issue happen for certain PDFs or for all PDFs?
  5. Does the issue appear only if PDF is opened in standalone or a browser or both?
  6. Could you pls. also send us the PDF file and crash dump to investigate more on the issue?

Also can you pls. let us know if the following workaround helps to resolve the issue:

  1. Try deleting the temp files that start with “ARC” in the folder "Documents and Settings\[user profile]\Local Settings\Temp".
  2. Check your system for some spyware which might be hampering with Adobe Reader.

Thanks,

abrahamr88520638
abrahamr88520638Author
Participant
January 13, 2017

It's windows 7 Professional Version 6.1.

I don't know of any plugins.  We haven't intentionally added any as far as I know.

It happens when I open any PDF or if I just open the program.

I can't send you the PDF.  What's a crash dump?

That exact file path doesn't exist in Windows 7 but I looked in the Temp folder I could find and didn't see any ARC files.

I've already ran a malware scan.  It didn't find anything.

abrahamr88520638
abrahamr88520638Author
Participant
January 16, 2017

I downloaded a trial version of Adobe Acrobat Reader Pro DC

There is no trial version of Reader—it's always free. Adobe Acrobat DC has a trial, but not Adobe Reader.


You’re right. It was Adobe Acrobat Pro DC. I apologize for the mistake.

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
January 12, 2017

Hi Abraham, you posted this question in the non-technical Lounge forum. I'm going to move it over to the Acrobat forum so that you can get the help you need.

~Barb at Rocky Mountain Training
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