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I purchased the desktop version software of Acrobat Pro 2017 and installed it to my computer. The product is registered under my account and I am signed in while viewing documents, but none of the tools that come with Pro are accessible. I am not sure what else I need to do.
open your acrobat > click help > about acrobat and take a screenshot > embed the screenshot by responding at adobe.com, not via email.
You must use Adobe Acrobat, not Acrobat Reader.
acrobat reader is free. you can read pdf's with it but you can't do much editing.
if you really purchased something, check your account to see what you purchased, https://accounts.adobe.com and then attach a screenshot showing what that is.
I am having the same issue