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February 27, 2018
Answered

How do I use Adobe Acrobat Pro Desktop software in conjunction with Adobe account?

  • February 27, 2018
  • 3 replies
  • 980 views

I purchased the desktop version software of Acrobat Pro 2017 and installed it to my computer. The product is registered under my account and I am signed in while viewing documents, but none of the tools that come with Pro are accessible. I am not sure what else I need to do.

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Correct answer kglad

acrobat reader is free.  you can read pdf's with it but you can't do much editing.

if you really purchased something, check your account to see what you purchased, https://accounts.adobe.com and then attach a screenshot showing what that is.

3 replies

Participant
July 26, 2021

I am having the same issue

 

 

 

February 28, 2018

Bernd Alheit
Community Expert
Community Expert
February 28, 2018

You must use Adobe Acrobat, not Acrobat Reader.

kglad
Community Expert
Community Expert
February 27, 2018

open your acrobat > click help > about acrobat and take a screenshot > embed the screenshot by responding at adobe.com, not via email.