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How do you get rid of this error message

New Here ,
Jun 27, 2025 Jun 27, 2025

I keep getting the following Application error message:

The instruction at 0x00007FF82D73D24D referenced memory at 0x00000000000000018. The memory could not be read. 

apodacajctx_0-1751056934493.png

How do you stop this from popping. I have done the repair option. Uninstalled and re-installed. Uninstalled>deleted all things Adobe, and reinstalled with no change in the situation. Seems to pop when opening a PDF from Outlook. Running Windows 11, New Outlook, and latest version of Adobe.

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Modern Acrobat
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Community Expert ,
Jun 29, 2025 Jun 29, 2025
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New Here ,
Jun 29, 2025 Jun 29, 2025
quote

I keep getting the following Application error message:

The instruction at 0x00007FF82D73D24D referenced memory at 0x00000000000000018. The memory could not be read. 

apodacajctx_0-1751056934493.png

How do you stop this from popping. I have done the repair option. Uninstalled and re-installed. Uninstalled>deleted all things Adobe, and reinstalled with no change in the situation. Seems to pop when opening a PDF from Outlook. Running Windows 11, New Outlook, and latest version of Adobe.

peryourhealth
By @apodacajctx

That "memory could not be read" error, especially when opening PDFs from Outlook, points to a memory access violation likely caused by an interaction conflict rather than just Adobe itself, given your extensive reinstallations. To stop it, focus on **Outlook's PDF previewer** (try disabling it or changing the default PDF handler temporarily), **updating your graphics drivers directly from the manufacturer's website** with a clean install, or checking for **system file corruption** using SFC and DISM. Also, consider if **conflicting software**, like antivirus, is interfering. Since Adobe-specific fixes haven't worked, the issue is probably rooted in how these system components interact.

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Adobe Employee ,
Jun 30, 2025 Jun 30, 2025
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Hi @apodacajctx

Sorry for the troubled experience, and thank you for reaching out. 
This issue is known to us and the product engineering is working to triage this issue on priority. 


~Tariq

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