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Correct answer kglad

what exactly did you purchase?

check your account and attach a screenshot showing your adobe programs, https://accounts.adobe.com

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 16, 2017

what exactly did you purchase?

check your account and attach a screenshot showing your adobe programs, https://accounts.adobe.com

Participant
July 18, 2017
Your plan: Acrobat Pro DC subscription (one-year, prepaid)‎
Renewal date: July 8, 2018

for Mac computer

kglad
Community Expert
Community Expert
July 18, 2017

creative cloud does not use a serial number and creative cloud subscribers to not have any serial numbers associated with their programs.  creative cloud subscribers use their adobe id to activate their programs.

download and install the creative cloud desktop app (after signing in with your adobe id - the same one you used to pay for your creative cloud subscription),  https://creative.adobe.com/products/creative-cloud

open the desktop app (a  shortcut will be on your desktop) > click apps and then select the programs you want to install.

the desktop app gives you access to cs6, cc, cc 2014 and cc 2015 apps.  and probably more in the future.

if you already have the cc desktop app and you need to refresh your adobe id, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html