How to activate account

Question

Still saying I need to purchase Adobe Pro and AI after purchased and receipt emailed to me. I have downloaded it but it doesn't change anything. Suggestions

AnandSri · Answer

Hello @traci_6150!

I hope you are doing well, and thanks for reaching out.

We have checked and verified your Adobe ID (email) and confirmed that you have an active subscription to Acrobat Pro and the Acrobat AI assistant. Please ensure that you are logged in with the same Adobe ID (email) that you used to sign in to the community.

Sign out of Acrobat, restart the machine, and sign back in. Ensure that you have Adobe Acrobat Pro installed. If not, remove the current installation using the Acrobat Cleaner tool, restart the machine, and install Acrobat from the direct link: https://adobe.ly/4mBsw9A

Let us know how it goes.

Thanks,

Anand Sri.

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