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T
troys37757344
Participant
December 22, 2020
Question

How to Add Additional Devices to my Acrobat account

  • December 22, 2020
  • 2 replies
  • 17663 views

I work in a small office and we would like to upgrade our Acrobat account to allow for more than one user to use the editing tools at a time and for it to be able to be installed on various computer throughout the office. Currently as our account is we are only capable of having the program signed in on two computers and the editing tools can only be used by one person at a time. 

 

Also not sure if anyone else can say the same but I found the Adobe website not helpful at all or easy to navigate. "Help centre" did not help me at all and does not offer online messaging support like many other support teams do. This can be very helpful as it provides access to first hand information as people need it rather than having to call in on busy phone lines or trying to navigate a confusing website.

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2 replies

T
Test Screen Name
Legend
December 23, 2020

Worth noting that the Acrobat license isn't just for one person at a time, it's for one person. It is a breach of the license to allow other people to use your license, or to share the password with them. So each person needs their own license, even if they share a computer. The standard license is really not good for businesses in this case because the license belongs to the person exclusively; the company cannot manage the account, or cancel or transfer it. If a person leaves you've given them a nice gift. Teams licenses are designed for managing in small groups.

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 23, 2020

Hi Troys

 

Hope you are doing well. As described you want to additional device to Acrobat account so that it can be used by more than two users concurrently.

 

I have checked the Adobe account with the email you are using on this community and found that you have individual subscription for Acrobat DC. To add more devices/users you need to upgrade the plan to Teams account as described in the help page https://helpx.adobe.com/in/manage-account/using/change-plan.html and then assign the seats to the different users. 
You may also get in touch with our chat support team by clicking on the dotted icon in the lower right corner of the screen to request for plan change.

 

Regards

Amal

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