How to cancel my auto renewal

New Here ,
Jun 16, 2018 Jun 16, 2018

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I would like to cancel my auto renewal, please advise how to do it.

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Community Professional , Jun 16, 2018 Jun 16, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Jun 16, 2018 Jun 16, 2018

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https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I'm in the same situation.

Why do I have to wait until before it starts to renew?

It's 9months from now.

I added it on my google calendar but it's riduclous.

Are you guys gonna send me renewal notification before one month at least?

Since, I blocked all the ads related emails, possibly that notice email can go to my spam folder.

Is that what you expect?

I think I have to report this to the consumer protection agency or any government office.

Again, please provide us the link for cancellation for auto renewal.

 

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Don't hold your breath. They deliberately swap the word 'renewal' for 'subscription' then when you try to cancel that, you're hit with a cancellation fee.

I've tried to cancel my auto renewal but it's pointless. You've just got to rely on your memory.

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New Here ,
May 02, 2022 May 02, 2022

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What a scam. They don't let you opt out of auto renewal because they know most people miss the notifications and don't cancel within the 14 day period. Seriously, bad business. I'll be leaving reviews everywhere I can. Adobe needs to do better. 

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