how to cancel plan

Question

I start a free trial, but I got a deduction of $14.99, how to cancel this plan? and make it free to try?

Nancy OShea · Accepted Answer

Free trial is 7 days. On the 8th day of service, it automatically converts to a paid subscription plan. That's why Adobe asks for a credit card when you join. You have 14 days to cancel without penalty.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

try67 · Answer

The trial version switches automatically to a paid subscription unless you cancel it in time. This is stated in the T&C.

You can cancel it using this link: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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