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saras50402007
Participant
August 28, 2018
Answered

HOW TO CANCEL THE SUBSCRIPTION WITHOUT ADDITIONAL COSTS

  • August 28, 2018
  • 2 replies
  • 1750 views

Why do I have to pay 134 euros if I intend to cancel the subscription?

I tried to cancel the subscription and ADOBE announced that I should pay 134 euros.

I have agreed to extend the subscription for three months without additional costs, but I would like to know how to cancel the subscription at the end of this offer at no additional cost.

Sara

    Correct answer Test Screen Name

    If you take the cheaper subscription it is called annual, pay monthly. So you promise to pay for the year. Still Adobe give a generous discount if you want to break your promise. There is a more expensive monthly subscription with no promise and no cost to cancel.

    Many subscriptions have a promise to keep paying for as long as 3 years. Always check.

    2 replies

    J
    jay_jaeyoung_1214
    Participant
    November 27, 2024

    Dear sir, 

     

    I subscribed annual plan with my fault so monthly billing is taking place. I recently got company account newly under my name. may I request to cancel my annual plan without cancellation fee?

    please advise me the best way. Thank you and best regards,

    T
    Test Screen NameCorrect answer
    Legend
    August 28, 2018

    If you take the cheaper subscription it is called annual, pay monthly. So you promise to pay for the year. Still Adobe give a generous discount if you want to break your promise. There is a more expensive monthly subscription with no promise and no cost to cancel.

    Many subscriptions have a promise to keep paying for as long as 3 years. Always check.

    M
    Michael34059222ch1y
    Participant
    December 5, 2023

    I had to search long and hard to find the month to month option (it seems some software don't have this offer). When one clicks on "compare plans" there is no option to seaerch for month to month or annual subscriptions--which would be a big help and much clearer up front about what people are signing up for than the "$9.99/month" which, clearly, reading many of the comments, has tripped up many people thinking they were only signing up for a month to month subscription.

    Also, I would say there is a real effort by Adobe to hide the cost of cancelling a subscription. Maybe not classic bait and switch but not exactly clear and open either. Adobe, you can and should do better! 

    And when I think that I bought the whole Adobe package some 10 years ago and I'm trying to nurse along my old Mac so I can continue to these older versions (which work perfectly well for me) rather than subscribe and pay monthly for something I already bought outright thinking I was done paying Adobe for some time--well, it's a bit enraging, frankly.

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