How to de-activate or find activated devices?

Engaged ,
Jun 27, 2022 Jun 27, 2022

Copy link to clipboard

Copied

 

Yesterday I tried to install Photoshop CS6 on another Windows 10 device.

During setup, I got the below warning:

 

"

Adobe Acrobat 2020 (Classic) - Setup
You have Adobe Acrobat DC (64-bit) (Continuous) already installed.
Please uninstall that product before proceeding with this installation.

"

 

I might be wrong, but I only know of just 1 install, i.e. on my Windows 10 desktop PC.
AFAIK users are allowed to install Photoshop on another device, i.e. 2 installs(?)

 

Hence I logged into my Adobe account in an attempt to get some info about the 2nd install (laptop? VM? No idea)

 

This is the info on activated devices.

 

"

Activated devices
You can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a
third machine, you'll need to deactivate (sign out) on one of the two current computers first.

 

You have no activated devices

"

 

Now it is getting a bit complicated.


The installed version is CS6 v13.0 32bit, being installed on Windows 10 x64 desktop PC
whilst I intended to install same on another Windows 10 x64 device (Microsoft Surface Pro 7+)

 

No problem with de-activating a 2nd install, if I only knew where it was/have been installed.

 

Anyone any suggestions?

 

Thanks.

TOPICS
Install update and subscribe to Acrobat

Views

82

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jul 06, 2022 Jul 06, 2022

Photoshop CS6 activations will not appear on that page. It's only for DC activations.

You will need to contact Adobe directly for help with this issue. We can't help you.

Likes

Translate

Translate
Community Expert ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

Wow - that sounds like an issue that only a call to Adobe support would be able to fix. You can't deactivate on a machine that you can't identify!

Good luck,

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

You can find the activated devices in your Adobe account: https://account.adobe.com/activated-devices
There you can also deactivate them.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jul 05, 2022 Jul 05, 2022

Copy link to clipboard

Copied

Thanks.
I know, but then again, as per my first post: 'No activated devices'..
In the meantime, however, I believe/read somewhere that this may probably work for subscribed software only(?)

i.e. not the single stand-alone software. Not sure though.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

LATEST

Photoshop CS6 activations will not appear on that page. It's only for DC activations.

You will need to contact Adobe directly for help with this issue. We can't help you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines