How to deactivate Adobe Pro 2017 from Mac?

Forum|Forum|4 years ago
June 14, 2021
2 replies
1655 views

How to deactivate Adobe Pro 2017 from Mac - entering deactivate or sign out in HELP shows no options. I also tried opening a document but still no options in the Help menu to deactivate.

Help appreciated.

Activation

This topic has been closed for replies.

Correct answer mlupin

Thank you … I finally figured it out … you have to hover over Help and not click Help - in order to see the sign out option. I needed to deactivate in order to use on a different mac.

Resolved - thank you

jane-e

Community Expert

Hi @defaultsawepjqn88xc

This is your first post on this thread. Are you also trying to deactivate Acrobat DC Pro 2017 from a Mac?

I see you also posted twice in the Acrobat Reader forum:

https://community.adobe.com/t5/acrobat-reader/how-to-set-adobe-reader-as-default-pdf-viewer-on-windows-10/m-p/12113851

Can you tell us what you are trying to do? We can move your post.

We cannont call you, as we are volunteers. If you need to talk to Adobe, contact Adobe Customer Care
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

~ Jane

Nancy OShea

Community Expert

I'm not sure I understand the full problem.

Why do you wish to de-activate Acrobat?
Which Mac OS do you have?

Nancy O'Shea— Product User & Community Expert

M

mlupinAuthorCorrect answer

Participant

Thank you … I finally figured it out … you have to hover over Help and not click Help - in order to see the sign out option. I needed to deactivate in order to use on a different mac.

Resolved - thank you

jane-e

Community Expert

Hi @mlupin

Your license allows you to have Acrobat activated on two computers as long as you don't use both at the same time. If you try to activate on a third computer, Adobe will ask you to sign out on one.

~ Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded