Participant

Answered

How to disable Acrobat pro license and reactivate it in new PC-without original Adobe ID?

Forum|Forum|8 years ago
July 25, 2017
3 replies
16160 views

HI,

I'm an IT support at an educational institution and one of the members want to replace his PC with a new one.

The problem is: he doesn't have the original Adobe ID nor the password. The Acrobat purchase and installed before 6 years -before i've started working there and he doesn't recall where would the S/N might be and it is not accessible through "help" menu.

If i'll sign in with a new ID would it automatically assign the program to my profile?

If not, how could I overcome this issue?

P.S: A bit irrelevant because it's a general problem, but this version no longer supported by Adobe (Acrobat X pro v.10.0.0.407)

This topic has been closed for replies.

Correct answer kglad

if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/

N

Neptali5CAA

Participant

Hello, I had Acrobat X in 2 computers that I replaced and I did not deactivate Acrobat X before cleaning the hard drive, now Adobe will not allow me to activate Acrobat X on my new computers because it says the activation limit has been reached and there is no way that I find to manually disable the previous computers on Adobe website. Can anybody help. Thanks.

try67

Community Expert

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html

Ask the agent for an "Activation count reset". It's best if you don't mention it's for Acrobat X as they might try to tell you that it's no longer supported, which is true but not relevant to this issue. They should still be able to perform this task for you, and that's the only way you can use your application once more.

O

ofere18347713Author

Participant

Thank you guys,

Seems to be working fine.

kglad

Community Expert

you're welcome.

kglad

Correct answer

Community Expert

if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/

O

ofere18347713Author

Participant

Thank you, once I have the S/N - how can I disable the license on the old computer? -or this action is not necessary?

kglad

Community Expert

it is necessary to deactivate (help>deactivate), if you want to maintain your two installations/activations.

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