How to enable new Acrobat after it returned back to the old Acrobat.

Forum|Forum|2 years ago
June 16, 2023
7 replies
45072 views

My Adobe updated early 2023. I preferred it so I did not select to "Disable New Acrobat". This past week, I traded my computer for a laptop and docking station. Among other updates/changes when I amde the switch, my adobe reverted back to the old version. There is no more updates availiable and I have restarted my computer multiple times. Is there a way to have it return to the new, updated version I had months prior.

Correct answer Meenakshi Negi

Hi claude_6642,

Thank you for reaching out.

If you disable the new Acrobat, the application will revert to the old UI of the application.

You may enable the new Acrobat later from View > Enable new Acrobat. Please refer to the following help document for more information on the new Acrobat: https://adobe.ly/4kvqMho.

Thanks,

Meenakshi

C

claude_6642

Participant

If I disable New Acrobat am I able to go back to my old free version ?

Meenakshi Negi

Correct answer

Community Manager

Hi claude_6642,

Thank you for reaching out.

If you disable the new Acrobat, the application will revert to the old UI of the application.

You may enable the new Acrobat later from View > Enable new Acrobat. Please refer to the following help document for more information on the new Acrobat: https://adobe.ly/4kvqMho.

Thanks,

Meenakshi

E

Eric363331879j2f

Participant

I just had a similar issue with a user. I followed everything here and nothing fixed it. The Chrome download setting of "Always open in system viewer" was NOT enabled. I enabled then disables it and it worked.

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Eric363331879j2f

Participant

Sorry, wrong thread 😄

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PARTNERS37943338zmw7

Participant

First - go to Programs and chosse Adobe - then choose MODIFY. Finish the installation, after which you will be able to see the option "Switch to new Adobe" in the View tab.

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Mark30104987h2ig

Participant

Thanks, I was able to re-enable the new experiebce with the VIEW>ENABLE NEW ACROBAT option just now. Perfect!.

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Sarah31665776ee0b

Participant

I was able to re-enable the New Acrobat UI by deleting the Acrobat DC registry key in my HKCU. Be aware that this will reset all of your preferences, if you had set anything custom. Acrobat will re-create the reg key at next launch, and it will be using the new interface.

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC

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mike32857945g2dl

Participant

The only way to fix this matter is uninstall and reinstall the current vesion. I had the same issue and did this to solve your issue you're having. You think a company as big as Adobe would address this bug. Very simple you should be able to toggle back and forth between old and new Acrobat platforms without a new install. But this bug I had happened on numerous machines being we have over 100 users with Acrobat and had a few of this same situation happen on pc's. Open your ears Adobe fix the issue.