How to Enable (or back) new Acrobat?

[evan31635159v2b6]

My Acrobat version is 2023.003.20269 on Windows10 22H2 (Version 10.0.19045.3324)

if disable (Preferences => Reviewing => Allow comment by default when sharing), restart Acrobat, the UI interface back to old layout.

But how to back new Acrobat?

[evan31635159v2b6]

[Bernd Alheit]

The new UI is not available for the 32bit version of Acrobat Reader.

[evan31635159v2b6]

64bit same

[Bernd Alheit]

Looks like it is not possible.

[AkanchhaS]

Hi @evan31635159v2b6 

Thanks for highlighting this to us.

This should not be the case when you disable and enable the Reviewing preferences are affecting the UI and switching back to Classic from Modern.

You may once uninstall and reinstall the application using the following links and see if you observed the same behavior:

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

OR

https://helpx.adobe.com/reader/get-started.html

Thanks,

Akanchha

[evan31635159v2b6]

thank you,

But i download AdobeAcroCleaner_DC2021.exe uninstall finish, restart computer, download the AcroRdrDCx642300320269_MUI.exe installed, launch Adobe Acrobat.

Nothing has changed, It's still the Classic UI.

[Atif31647958hanh]

https://justinfinixmobile.com/

[Muthuraj34093926p18s]

I am also facing the problem of enabling the new layout. I tried the below process but could not see the new layout or option to change.

[Bernd Alheit]

Look at the View menu. 

[ii34107938b8s8]

Hi @Muthuraj34093926p18s 

You can enable new Acrobat from View Menu > Enable New Acrobat.

Let us know if you still face an error.

Regards,

Bhawna (Adobe)

[Atif31647958hanh]

It seems like you're facing an issue with Adobe Acrobat's user interface layout after disabling the "Allow comment by default when sharing" option in the preferences. Here's how you can try to restore the new UI layout:

1. Reset Preferences: Sometimes, changes to preferences can affect the interface layout. Try resetting your preferences to their default settings. To do this:

   • Close Adobe Acrobat.
   • Hold down the Shift and Ctrl (or Shift and Command on Mac) keys while launching Adobe Acrobat.
   • A dialog box will appear asking if you want to delete the preferences file. Confirm and proceed.
   • Once Acrobat opens, check if the new UI layout is restored.

2. Check for Updates: Ensure that your Adobe Acrobat is updated to the latest version. Sometimes, interface issues are addressed in newer updates.

3. Contact Adobe Support: If the issue persists, consider reaching out to Adobe's customer support. They might be able to provide more specific guidance or solutions tailored to your situation.

Remember to back up any important documents or settings before making significant changes to your software configuration.

Please note that software interfaces can sometimes behave unexpectedly due to a variety of factors, and the exact solution might vary based on your specific circumstances. If the above steps

[moriah31652849acdz]

Please tell the users more about the new acrobat version. It must be understandable for the users.

[Bhawna29481033c2ab · Accepted solution]

Hi @evan31635159v2b6 

Thanks for bringing this up into notice.

Seems like this preference is impacting Modern view of Adobe Reader(both 32 bit and 64 bit), but for Acrobat it is running fine.

We have logged a ticket for the same and will update you on this.

[田27101396c0kr]

Hello, could you please tell me how to enable the new acrobat for chinese version?

My Acrobat version is2023.003.00284.

Thanks!

[Bhawna29481033c2ab]

Hi @田27101396c0kr 

We are doing phased rollout and option to switch to new Acrobat will be made available to you in upcoming months.

Best,

Bhawna.

[Bhawna29481033c2ab]

Hi @evan31635159v2b6 

We are happy to share that this issue has been fixed in latest version of Acrobat, please update to the latest version.

Best,

Bhawna.

[田27101396c0kr]

Thanks for your imformation.

But it seems that I didn't get the latest update, and my acrobat version is 2023.006.20320.

[Muthuraj34093926p18s]

Hi Bhawna

I am not seeing that option itself in the menu bar as you see in the previous images shared 

[ii34107938b8s8]

@Muthuraj34093926p18s Please share snapshot of 'View' Menu. If it is not present here, please share the registry from path : Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC.

[Muthuraj34093926p18s]

I am not seeing that option itself in the menu bar