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How to enable the new UI

Community Beginner ,
Nov 17, 2023 Nov 17, 2023

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Hi all,

 

When I just installed Acrobat Pro yesterday, it directly shows the new UI, which is much better than the old one on my screen. But after several hours it suddenly fell back to the old one and I'd like to switch back. However, there is no "Enable new Acrobat" option under the View menu.

 

Any ideas?

TOPICS
General troubleshooting , How to , Modern Acrobat , Modern Viewer

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Hi @Tianjiao Nie 

 

Hope you are doing well.

 

Please check the screenshot below and see if that helps:

 

Amal_0-1700602924956.png

 

If it still doesn't work please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards
Amal

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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Same issue for me.

 

Capture_2311220007.png

 

Capture_2311220008.png

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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Hi @Tianjiao Nie @JR Boulay 

 

Thank you for reaching out to us.

 

Can you please share the registry file by peforming the mentioned steps so that we can look further in this issue:

  • Open Run console by hitting windows/cmd+r
  • Enter regedit in Run window & hit enter to open Registry Editor
  • Navigate to below location in Registry Editor 

    Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral

  • Right Click on AVGeneral & Click Export
  • Save the exported file

 

Please share this Registry file & we will look further in the issue

 

Regards,

Ishita Verma

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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It seems .reg cannot be uploaded. I've renamed it to .txt.

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New Here ,
Nov 23, 2023 Nov 23, 2023

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Hi @Tianjiao Nie @JR Boulay 

 

Thanks for sharing the registry files, promptly.

We have analysed root cause for this. You are having customized Quick toolbar in your Acrobat. You are suggested to:

1. Right click on Quick toolbar and select 'Reset Toolbar'.

2. Once Quick toolbar is reset, relaunch the application.

3. Observe, you will be able to see 'Enable New Acrobat' option under View Menu.

 

Let us know in case of any further query.

 

Thanks,

Bhawna Arora

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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Does this mean you have to re-customize the toolbar every time you want to change the interface?
Is there a file in which toolbar customization is saved?

Thank you

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Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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LATEST

I've tried. But I still can't see the 'Enable New Acrobat' option.

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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I've renamed it to .txt. too.

 

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