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J
Joanne3531742369wn
Participant
March 29, 2024
Answered

How to get rid of "Your trial plan has expired"

  • March 29, 2024
  • 1 reply
  • 3197 views

I set up the free 7 day trial in Feb but now get "Your trial plan has expired. The next time you launch Acrobat, functiionality will be reduced. Subscribe now to continue accessing premium tools." whenever I open a PDF. The screen-sized message (see attached) displays for about 3 seconds and disappears but is ANNOYING.  It has been happening for days.  How do I stop this?  I tried logging onto my Adobe account but I don't see anything that I can Cancel.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you had subscribed to Acrobat Pro earlier and it is now cancelled, so the application is working in the reduced mode as Acrobat Reader desktop application with limited functions.

     

    Hence, every time you start the application it is giving you the pop message.

     

    Please try the steps below and see if that works:

    1. Go to Preferences (Ctrl,Cmd+K) > General

    2. Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > click OK and reboot the application.

     

    Regards

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    April 4, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you had subscribed to Acrobat Pro earlier and it is now cancelled, so the application is working in the reduced mode as Acrobat Reader desktop application with limited functions.

     

    Hence, every time you start the application it is giving you the pop message.

     

    Please try the steps below and see if that works:

    1. Go to Preferences (Ctrl,Cmd+K) > General

    2. Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > click OK and reboot the application.

     

    Regards

    Amal

    J
    Joanne3531742369wnAuthor
    Participant
    April 6, 2024

    Thank you Amal!  So far, I think that worked.  I was a bit confused with the "1. Go to Preferences" as I was looking for it in my Adobe account but then I found it when I opened a PDF and went to the Menu drop down.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 10, 2024

    Hi @Joanne3531742369wn 

     

    We are glad to hear that the issue got fixed.

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

     

    ~Amal

     

     

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