How to get rid of "Your trial plan has expired"

[Joanne3531742369wn]

I set up the free 7 day trial in Feb but now get "Your trial plan has expired. The next time you launch Acrobat, functiionality will be reduced. Subscribe now to continue accessing premium tools." whenever I open a PDF. The screen-sized message (see attached) displays for about 3 seconds and disappears but is ANNOYING.  It has been happening for days.  How do I stop this?  I tried logging onto my Adobe account but I don't see anything that I can Cancel.

[Amal. · Accepted solution]

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you had subscribed to Acrobat Pro earlier and it is now cancelled, so the application is working in the reduced mode as Acrobat Reader desktop application with limited functions.

Hence, every time you start the application it is giving you the pop message.

Please try the steps below and see if that works:

1. Go to Preferences (Ctrl,Cmd+K) > General

2. Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > click OK and reboot the application.

Regards

Amal

[Joanne3531742369wn]

Thank you Amal!  So far, I think that worked.  I was a bit confused with the "1. Go to Preferences" as I was looking for it in my Adobe account but then I found it when I opened a PDF and went to the Menu drop down.

[Amal.]

Hi @Joanne3531742369wn 

We are glad to hear that the issue got fixed.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

~Amal