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How to Hide section of a pdf document.

New Here ,
Sep 22, 2017 Sep 22, 2017

The User completes a section, submits the form to our help desk. The hidden section needs to be completed by the technician completing the order. What is the easiest way to go about doing this?

The User does not need to see any of the hidden section but the technician needs to be able to see the information the user submits.

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PDF forms
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Community Expert ,
Sep 22, 2017 Sep 22, 2017

Is this "section" a part of a page? A whole page? Multiple pages? Does it contain form fields? Other interactive elements?

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New Here ,
Sep 22, 2017 Sep 22, 2017

In trying to figure this out I have ended up with 1 form  that is only one page. Another form that has two page.  The first page the user completes they would not see the second page) but when submitted the second page would appear to the technician performing the work and be able to be completed.  There are forms fields on both pages.

I converted the pdfs to images so you can see what I am trying to work with.  The pdf with 2 pages exported the images as separate images.

Thanks in advance for your assistance.

Wireless-Service-Request(DRAFT REVISION).jpgWireless-Service-Request(DRAFT REVISION-2Pages)_Page_1.jpgWireless-Service-Request(DRAFT REVISION-2Pages)_Page_2.jpg

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Community Expert ,
Sep 22, 2017 Sep 22, 2017

The images aren't really helping because I can't see what's a form field and what's not... Basically, though, you can hide the form fields and use a large, white read-only button field to cover any static elements that you don't want the user to see.

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New Here ,
Sep 22, 2017 Sep 22, 2017

Ok. I created the large white button to cover the area the user should not see. How does the technician, who must add comments in these fields that are now hidden, add information in these fields.

Could use an event on Submit to view fields?

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Community Expert ,
Sep 22, 2017 Sep 22, 2017

Yes, you can hide the covering button before submitting the file and then

hide it afterwards, using a script.

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New Here ,
Sep 22, 2017 Sep 22, 2017

Didn't work.  The fields need to be hidden until the form is submitted to the technician.  Then the fields should be seen.  Therw are a total pf 6 fields.

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Community Expert ,
Sep 22, 2017 Sep 22, 2017

In what way didn't it work? Can you share the actual file?

On Fri, Sep 22, 2017 at 6:22 PM, ClaytonCounty <forums_noreply@adobe.com>

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New Here ,
Sep 22, 2017 Sep 22, 2017

The fields the Users are not to see were made invisible by the white button.  However, once the form was submitted the fields the technicians were to see never  appeared. How can I attache the file for you to look at? Don't see the paperclip.  This is for an internal site so no public access.

Thanking you for all your help.

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Community Expert ,
Sep 22, 2017 Sep 22, 2017
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If you don't want the file to be shared publicly you can email it to me privately to try6767 at gmail.com.

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