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bobb8905931
Known Participant
February 26, 2023
Question

How to Include completed PDF form as an Attachment in the Email

  • February 26, 2023
  • 1 reply
  • 17773 views

I've programmed the submit button with the correct email Address as a new email message gets created with the correct recipient address. The completed PDF form does not get added as an attachment to this email.

Several updates ago, this was a simple and flawless proccess. Perhaps someone can PLEASE help.

thanks

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
February 26, 2023

Hi,

 

You said that you programmed a submit button in your PDF? If you are using a script please share the script, and if you are not using a script please describe which method are you employing that used to work before?

B
bobb8905931Author
Known Participant
February 26, 2023

I simply entered (programmed) in my email address.

Years ago when I was exploring this process, what I have done in the attached screenshots work well before.

thanks

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 3, 2023

    thanks ,

    but Still no luck.

    Is it a Mac thing?

    Gmail opens as a new message with no recipient added and no attachment

     


    Could be, I just notice in the Release Notes that Adobe did push an optional update to fix functionality issues on Microsoft Windows only.

     

    macOS still using the last update from January 2023.

     

    But just to be certain,can you confirm if this is happening with every PDF? 

     

    Try creating a new blank form for testing purposes.

     

    The behavior you are describing didn't happen on my Windows 10 (64-bit), using Adobe Acrobat Pro DC (32-bit) with the same Janauary version update that you have.

     

    Now, since you've also emphasized about your OS, do think the problem may disappear if force an upgrade to the OS?

     

    Or,

     

    How about using  Time Machine to revert back to an instance of your macOS in which Acrobat was known to be working OK?

     

    In any case, since the problem seems to be more related to the inability of the program to actually attached the desired document, check in the "Edit" => "Preferences" which Internet, JavaScript or sanboxing Security(Enhanced) feature(s) need to be enabled/disabled.

     

    Sometimes updates (both to the OS or Acrobat) can cause programs to revert back to their default settings.

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