Participant

Question

HOW TO OVERCOME ERROR 1722 "there is a problem with this windows installer package"

Forum|Forum|7 years ago
December 13, 2018
3 replies
21751 views

I am a paying customer using Acrobat DC, which was working perfectly until two days ago.
When I went to my subscription page andre-downloaded it, It began installing, but then I got this error:
ERROR 1722 "there is a problem with this windows installer package"
acroservices.updater.exe.command 19.010.20064

WHAT THE HELL I WANT ANSWERS NOW! NOW!

This topic has been closed for replies.

R

Ricardo da Costa Borges

Known Participant

....something to do with windows update ? repair visual c++ libs. i tried to uninstall and got an error... meanwhile i forced rebot.... now i got : microsoft visual c++ 2013 redistributable (x64) - 12.0.30501 and microsoft visual c++ 2013 redistributable (x86) - 12.0.30501 new... and DC instaled and working!

.... ty!

Adorobat

Community Manager

Hi,

As per the issue description mentioned above, you are getting above mentioned error when downloading acrobat dc on the machine, is that correct?

Try the troubleshooting steps given in the following help document:

Error 1722 with Windows installer package of Acrobat DC

Error 1602 when updating Acrobat or Reader versions 8.1.7 and 9.2

You may also refer to the following forum threads discussing the similar issue:

Re: A newer version is installed, 1722 error

Error code: 1602

Let us know if you need any help.

Shivam

papa67173485Author

Participant

Followed instructions as you suggested. NO CHANGE.

installing both c++ redistributable (x86) and c++ redistributable (x64) both led to "Update or repair" windows, "repaired both" noe asked me to restart my computer.
NO CHANGE NO CHANGE NO CHANGE

What now?

R

Ricardo da Costa Borges

Known Participant

... out of ideas! ... but had to reinstal dreamweaver.
... the only thing i used was ccleaner.... fix registry.... hum.... ok avast was instaled in my pc and i dont know why but also unistall that ....

...

R

Ricardo da Costa Borges

Known Participant

cant install also

- Summary

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 19.10.20064.0 Adobe Acrobat\Setup.exe_19.010.20064 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1602

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