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How to set Acrobat PDFs to open without side panels

New Here ,
May 24, 2021 May 24, 2021

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Hi Adobe Support,

 

One of our clients is facing an issue where Adobe is opening with the attachments and tools panes opening on PDF launch by default. This covers the PDF and requires them to minimise the left and right panes EVERY time they launch a PDF.

 

Please provide a way to set the default behaviour with either a GPO or registry change or some other way that can be rolled out in an enterprise environment:

 

AOD5C71_0-1621905554801.png

 

This is how it should look:

 

AOD5C71_1-1621905637148.png

 

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you want to close the tool panes in Acrobat DC using the registry settings

 

Please checkout the steps shared in the help page https://helpx.adobe.com/acrobat/kb/how-to-permanently-close-the-tools-pane-in-adobe-acrobat-dc.html and see if that works for you

 

Regards

Amal

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New Here ,
May 24, 2021 May 24, 2021

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Hi Amal,

 

Thank you for the prompt response. 

 

This is great!

 

Do you also have a similar registry key to hide the left-hand side pane as well? 

 

The attachments left-hand side panel keeps opening on startup.

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New Here ,
May 24, 2021 May 24, 2021

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Hi Amal,

 

We just tried this and it hasn't worked. 

 

The registry key just reverts back to a value of 1 as soon as the user closes Adobe Reader. 

 

It looks like the "Remember current state of Tools pane" option also needs to be ticked:

We were able to resolve this by setting the following registry keys:

 

aDefaultRHPViewMode_L = Collapsed

bExpandRHPInViewer = 0

bRHPSticky = 1

 

AOD5C71_0-1621911173145.png

 

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New Here ,
May 24, 2021 May 24, 2021

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Hi Amal,

 

We still need to force the attachments panel to start hidden. Please see the example PDF in the screenshot below where this is an issue. (We have blurred out the contents of PDF for privacy reasons):

AOD5C71_0-1621913360294.png

 

If we set "Restore last view settings when reopening documents" it appears to keep the Attachments pane hidden on subsequent launches. How do we set this via the registry:

Also, how do we make it so that the left-hand pane ALWAYS opens hidden, regardless of this setting being enabled?

AOD5C71_1-1621914090718.png

 

 

 

 

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New Here ,
May 24, 2021 May 24, 2021

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Hi Amal,

 

The attachments pane is still opening up every time in one of our client's programs that integrates with Adobe Reader. We would like to know how to force this to start hidden (in this instance the user is unable to reach the top menu bar, so they would be unable to make the change themselves, so this would have to be enforceable via GPO or registry change.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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This is a setting of the file itself. Open it in Acrobat and go to File - Properties - Initial View and change the Navigation Tab setting to "Page Only".

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New Here ,
May 25, 2021 May 25, 2021

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Hi Try67,

 

That option doesn't exist:

 

AOD5C71_0-1621989465349.png

 

Also, in the case of this client, they are using an Acrobat integration that stops them from accessing the menu, so we need a way to set this "Page Only" view as default for all users and all documents without user interaction in an enterprise environment.

 

 

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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You're looking in Reader, not Acrobat.

 

And no, this is not a setting you can set at the application level, so that it applies to all files that are opened, no matter what.

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New Here ,
May 26, 2021 May 26, 2021

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Correct, this is viewed from Reader, but even if it was Acrobat Pro, the users are not allowed to access the menu, so we need a way to hide the attachments side panel on startup via either GPO, registry change or changing the Viewer.aapp file.

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