How to Turn Off Grey Popups When Hovering Over Images

[William356083989f07]

Hello,

I'm currently using Adobe Acrobat to give a presentation, and I need to use my cursor to point out information that I present from figures. When I hover over certain images, I get this weird popup that gives a description of the image, with the text "AI-generated content may be incorrect" (see the attached screenshot). Due to the nature of the presentation, I cannot show the entire slide, but it does this with each image that is put into this presentation. All the information I've seen online says this comes from the generative AI assistant, and to turn it off in the Preferences menu, but I don't see a Generative Ai tab in the preferences to change this. 

The presentation was created in PowerPoint and then a PDF was generated. The jpeg images that are causing the issue were take from large PDF files, printed to a single page PDF to extract the image I wanted to present, then saved as a jpeg and cropped in the Photo's App. Everything points to the grey popups being generated from Ai, but I can't figure out how to turn it off. Can someone please help?

[Tariq Ahmad]

Hi @William356083989f07, 

Sorry for the troubled experience, and thank you for reaching out. 

Based on the Grey pop-up, I am suggesting the following to test:

- Launch Acrobat, Hold Ctrl/Cmd + K > Preferences > Generative AI > Try disabling it, restart the app, and check this issue again. 

Let us know how it works, if it works, enable the feature, and try tweaking options starting with "Show AI..." 

~Tariq

[William356083989f07]

Hey Tariq,

Thanks for getting back to me! Unfortunately, when I go to preferences there is no options for generative AI (see below). 

[AnandSri]

Hello @William356083989f07!

I hope you are doing well.

Please ensure the latest version of Acrobat is installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > Help> Check for Updates, install the updates, restart the app and the machine, and try again.

Let us know if you still don't get the preference settings.

Thanks,

Anand Sri.

[OsakaWebbie]

I have the exact same problem as the OP, and I just checked - I'm on 25.001.20474 on Windows 11 and there are no newer updates available in the CC app. Here is a screenshot of my Preferences. Lacking a Generative AI tab, I looked around in other tabs like General, Page Display, Accessibility, and a few others, but I don't see anything about AI.

[AnandSri]

Hello @OsakaWebbie!

I hope you are doing well, and I am sorry for the delayed response and the trouble.

Please check for any pending updates from the Acrobat app's menu, select Help > check for updates, not from the Creative Cloud app. Install any available updates, restart the machine, and try again. Also, ensure that you are on the new/modern Acrobat UI. 

Try resetting Acrobat's Preferences once and restarting the machine. If you still don't get the Acrobat AI assistant feature, try a clean installation using the Acrobat Cleaner tool, removing the installed app, restarting the machine, and installing Acrobat.

Let us know how it goes. To learn more about the Acrobat AI assistant feature, see this article: 

Thanks,

Anand Sri.

[OsakaWebbie]

Your reply sounds like boilerplate or an AI response based only on keywords. I have the AI assistant feature - the problem is that I don't want it and can't turn it off.

[adamp91101096]

Adobe has obviously fired all its staff and given over to their AI overlords. I have the same issue: generated a PDF from Google Slides; when I hover over an image during a presentation, or even a client comment, I get a grey pop-up with a summary of whatever I'm hovering over and a message that "AI-generated content may be incorrect."

I've gone into preferences and disabled generative AI features and restarted. I've gone into Accessibility Tools and disabled assistive technology and cleared the reading order. I've turned off any meta-text features in PowerPoint and Google Slides. Acrobat still insists on summarizing anything the cursor hovers over. This basically makes using Acrobat as a presentation tool unusable. Gimme a fix or I'm dumping my subscription. Please.

[OsakaWebbie]

Yours is not quite the same issue, since you say you disabled the Generative AI feature. The OP and I can't find that setting - can you share a screenshot of where you found that setting? Maybe it won't help me either, but I'd like to try.

[adamp91101096]

Here are images of the pop-up, the preferences feature under the Acrobat pull-down menu, and the check/ uncheck to enable AI generated content. I've de-installed and re-installed Acrobat and it still doesn't correct the feature.

[OsakaWebbie]

I have no such section in Preferences - there is nothing in the list between Forms and Identity. And that's the case for the OP also - he shared a screenshot of his Preferences earlier in this thread. What version of Acrobat do you have? I am currently on 2025.001.20531.

[adamp91101096]

Hmmm. I'm on 2025.001.20529 with no updates pending.

[mitchB838]

Same as you Adam

[User_MR1234]

Print > as a PDF.
Re-PDF your PDF.