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SJohnson1228
Participant
June 11, 2020
Answered

How to view sticky notes

  • June 11, 2020
  • 2 replies
  • 9271 views

I sent a document to someone for comment and review. I have recieved the document back with comments and I can not open the comments. I can see the sticky notes throughout the document but I can not open them to read them. I'm on a MAC using Adobe Pro DC and Chrome.

    This topic has been closed for replies.
    Correct answer try67

    Do they appear in the Comments List under the Comment panel? If not, the file was flattened and the comments became static images, which means their contents are lost for good.

    2 replies

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    June 16, 2020

    Do they appear in the Comments List under the Comment panel? If not, the file was flattened and the comments became static images, which means their contents are lost for good.

    M
    mrboardsma
    Participant
    June 17, 2020

    they don't appear no. guess they're gone then. $%^&
    thanks for your response.

      Amal.
      Amal.
      Legend
      June 11, 2020

      Hi SJohnson

       

      We are sorry for the trouble. As described you are not able to view the shared comments.

       

      Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

       

      What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC

      and make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

       

      If it still doesn't work, please try to turn off the protected mode for testing. Go to Adobe Acrobat DC > Preferences > Enhanced Security  > Turn off the Protected Mode and uncheck the Enhanced Security > Click Ok and reboot the application and check.
      Note: Please turn on the security after testing.

       

      Let us know how it goes

       

      Regards

      Amal

      M
      mrboardsma
      Participant
      June 16, 2020

      hi there,

       

      i have the same problem; created several documents with sticky notes.

      after saving and sending, some notes in the files are fine, are clickable and can be read while notes in other files remain 'small notes icons' and don't show up in 'Commenst'

       

      i just downloaded latest versions of Reader and Acrobat DC, work on the latest Mac.

       

      running out of options and threads to read on this.

      what are my options?

       

      thanks for helping out.

       

      cheers, Auke

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