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creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
July 30, 2024

@melissagraham go to HP's main and update the drivers and firmware to the printer. Likely HP made a change in their product. https://support.hp.com/us-en/drivers/hp-officejet-pro-8710-all-in-one-printer-series/model/10477047

m
    M
    melissagrahamAuthor
    Participant
    July 31, 2024

    Thank you. Will try that now.

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 31, 2024

    @melissagraham so did updating the printer driver and firmware work? Make sure you restart your computer for good measure to take on the new updates! 

    m
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