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creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
July 30, 2024

@melissagraham go to HP's main and update the drivers and firmware to the printer. Likely HP made a change in their product. https://support.hp.com/us-en/drivers/hp-officejet-pro-8710-all-in-one-printer-series/model/10477047

m
    M
    melissagrahamAuthor
    Participant
    July 31, 2024

    Thank you. Will try that now.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 4, 2024

    @melissagraham so did updating the printer driver and firmware work? Make sure you restart your computer for good measure to take on the new updates! 


    Hi @melissagraham,

     

    Hope you are doing well. Sorry for your experience!

     

    Would you mind sharing a few more information for further investigation:

    1. The OS and version;

    2. Any error message you see? A screenshot of the error would be great.

     

    Look forward to hearing from you.

     

    -Souvik

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