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Elizabeth5EA3
Participant
November 19, 2020
Answered

Hyperlink works on acrobat reader/ preview but not in mail

  • November 19, 2020
  • 2 replies
  • 1354 views

Why doesn't the hyperlänk work when i attach the pdf to an email on Mac mail? It works perfectly well when pdf is opened in viewer.

This topic has been closed for replies.
Correct answer Test Screen Name

I can tell you NOBODY uses PDF for the direct deliverable in an email. The reason is simple: most mail apps don't show a PDF attachment at all. You need HTML format mail, and a specialist editor for creating it. One that people talk about, but I never used it, is mailchimp.

2 replies

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Test Screen Name
Legend
November 19, 2020

Mac mail uses no Adobe tech, and treats PDF as dead pictures. Only one page PDFs show. 

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Elizabeth5EA3Author
Participant
November 19, 2020

Nevertheless I get lots of email marketing campaings with buttons that are clickable and redirect me to a webpage. If they succeed so should I. I'm completely new with Adobe. My assumption is I'm missing something. Can't be that hard

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Test Screen NameCorrect answer
Legend
November 19, 2020

I can tell you NOBODY uses PDF for the direct deliverable in an email. The reason is simple: most mail apps don't show a PDF attachment at all. You need HTML format mail, and a specialist editor for creating it. One that people talk about, but I never used it, is mailchimp.

try67
Community Expert
try67Community Expert
Community Expert
November 19, 2020

What application/plugin is used to view the file in the mail app?

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Elizabeth5EA3Author
Participant
November 19, 2020
I opened Mail preferences to see if there were any plugins but the tab manage plugins isn’t there. So I don’t know the answer to your question, sorry

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