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I have created an interactive pdf in InDesign, exported it and the links work fine. I open the same pdf in Acrobat Reader DC and share it via Adobe Sign. Everything works but the links.
I have tried 'shared hyperlink destination' and not, and I've also created a button but links don't work.
Thanks in advance
I am sorry to hear that, as you are getting issues with the hyperlinks when opening it with Acrobat Reader DC, we need some more information for a better understanding:
Waiting for your reply
Thanks for getting back to me - please see below:
1. Adobe Reader DC: Continuous release | version 2019.012.20035
2. Windows 10 Enterprise 2016 LTSB
3. When I open the pdf in Adobe Reader DC the links actually work. However, if I click 'fill & sign' (see below) and send the pdf for signing to 'others', the links stop working in the version that is sent. Conversely, if I choose 'me' as the person who needs to sign the pdf, the links work.
In the version sent to 'others', it seems that the only things working are the text boxes and signatures. The text is not selectable and the links are not clickable.
Let me know if you have any questions.
Do you have any updates/ need more info?
When you send the document for signature using the "Others" option in Fill & Sign tool, it sends the document via Adobe Sign. That means the document converts to Adobe Sign form and then sent to signers for signature.
The links added to the document do not work in the Adobe Sign form. This is an as-designed behavior.
As you have mentioned that the link was working when you try to add a signature, that is because you were adding signature in Reader DC application using the Fill & Sign tool. When you select "Me" option, you are directly adding a signature to the PDF form. It is not converted into the Adobe Sign form.
Hope that clears the confusion.
Let us know if you have any questions.
That did not clear the confusion. I'm having the same problem. What do you mean by the "Me" option? Is there a work around, or will links just not work? Buttons also don't seem to work when in Adobe Sign. I added a "Clear Form" button, but it does not work.
Is there another way of signing that would work for us?
I found out through chatting with a nice support agent through Facebook Messenger (so cool!) that using Adobe Sign flattens the document, so any hyperlinks or buttons (with actions) that you created no longer work. However, after they sign, all the buttons and links come back. Weird. It's not SUPER user friendly, but I understand why that would be. At least it provides a way to sign a PDF. That outweighs the negatives.