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daianab75772997
daianab75772997
New Participant
July 24, 2019
Answered

Hyperlinks not working in Adobe Sign

  • July 24, 2019
  • 1 reply
  • 8284 views

Hello

I have created an interactive pdf in InDesign, exported it and the links work fine. I open the same pdf in Acrobat Reader DC and share it via Adobe Sign. Everything works but the links.

I have tried 'shared hyperlink destination' and not, and I've also created a button but links don't work.


Any solutions?

Thanks in advance

Daiana

This topic has been closed for replies.
Correct answer wise_Brilliance5D99

That did not clear the confusion. I'm having the same problem. What do you mean by the "Me" option? Is there a work around, or will links just not work? Buttons also don't seem to work when in Adobe Sign. I added a "Clear Form" button, but it does not work.

Is there another way of signing that would work for us? 


I found out through chatting with a nice support agent through Facebook Messenger (so cool!) that using Adobe Sign flattens the document, so any hyperlinks or buttons (with actions) that you created no longer work. However, after they sign, all the buttons and links come back. Weird. It's not SUPER user friendly, but I understand why that would be. At least it provides a way to sign a PDF. That outweighs the negatives.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 25, 2019

Hi Daianab,

I am sorry to hear that, as you are getting issues with the hyperlinks when opening it with Acrobat Reader DC, we need some more information for a better understanding:

  1. What is the version of the Adobe Reader DC?
    To check the version of the product you may follow the link - Identify the product and its version for Acrobat and Reader DC
  2. What is the OS/version?
  3. Are you opening the Adobe Reader DC on a mobile device and the links are not working ? or they are not working when you open the file on the computer system.

Waiting for your reply

Regards,

Amal

daianab75772997
daianab75772997Author
New Participant
July 29, 2019

Hey Amal

Do you have any updates/ need more info?

Thanks

Daiana

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 31, 2019

Hi Daiana,

When you send the document for signature using the "Others" option in Fill & Sign tool, it sends the document via Adobe Sign. That means the document converts to Adobe Sign form and then sent to signers for signature.

The links added to the document do not work in the Adobe Sign form. This is an as-designed behavior.

As you have mentioned that the link was working when you try to add a signature, that is because you were adding signature in Reader DC application using the Fill & Sign tool. When you select "Me" option, you are directly adding a signature to the PDF form. It is not converted into the Adobe Sign form.

Hope that clears the confusion.

Let us know if you have any questions.

Regards,

Meenakshi

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