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defaultlweupwkkxpdi
Participant
July 5, 2021
Question

Hyperlinks not working when using Acrobat Reader DC

  • July 5, 2021
  • 3 replies
  • 766 views

When I print a pdf from an HTML type report, hyperlinks and hyperlinked words are not opening. This issue wasn't occuring before, so is there any updates made to the way path is grabbed when switching from HTML to pdf that we should be aware of? 

This topic has been closed for replies.

3 replies

try67
Community Expert
try67Community Expert
Community Expert
July 5, 2021

Printing to PDF will not generate links. In order for that to happen you must use the Acrobat PDFMaker plugin to convert the web-page to PDF.

try67
Community Expert
try67Community Expert
Community Expert
July 5, 2021

Addendum: Of course, you will need Acrobat for that. You can't do it with the free Reader.

D
defaultlweupwkkxpdiAuthor
Participant
July 13, 2021

Regarding the Acrobat PDFMaker plugin, is there a specific link I can download it from? I can't seem to find it in order for me to add it to microsoft word. 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 5, 2021

The hyperlinks are working in Adobe Acrobat?

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
July 5, 2021

Hi,

Can you confirm the version of your software and operating system?

Can you also list the steps you take to create the PDF?

 

D
defaultlweupwkkxpdiAuthor
Participant
July 5, 2021

Adobe Acrobat Reader DC version: 21.005.20048

Windows specifications: Edition: Windows 10 Home

                                          Version: 20H2

                                          Installed on: 4/12/2021

                                          OS build: 19042.1052

                                          Experience: Windows Feature Experience Pack 120.2212.2020.0

 

 Steps:

1. I run the report in HTML version.

2. Print into pdf

3. Save then open the pdf

4. Try accessing the hyperlinks but won't open a new page in the browser I'm using

try67
Community Expert
try67Community Expert
Community Expert
July 5, 2021

The only links Reader will create by itself are ones over plain-text URLs. If the links in the web-page you're converting are not that, and the converter you're using (which isn't a part of Reader) doesn't generate link objects from the links on the page, then no, they won't be clickable.

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