I am logged in, online but cannot verify my subscription status.

New Here ,
Aug 30, 2022 Aug 30, 2022

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hi @Stephen25879846q5v0 

 

We are sorry to hear that. Please go through the help page https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html and see if that works.

 

Also check your connection to Adobe servers and try to reset the cache manually as described here https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that helps.

 

Regards

Amal

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