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We are sorry to hear that. Please go through the help page https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html and see if that works.
Also check your connection to Adobe servers and try to reset the cache manually as described here https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that helps.
Regards
Amal