I am receiving an "Access Denied" message when requesting e-signatures

Hi mandy_6378,

This is the follow-up message to confirm if you are still experiencing the issue with the request signature feature.

If yes, please check your inbox and respond so we can investigate this. We have sent you a private message. 

If the issue is resolved, let us know.

Thanks,

Meenakshi

Hi @mandy_6378 , from the screenshot it seems that some server call is failing on your machine. Usually this happens when something is amiss in your account settings. Isolating the true reason for failure will require collecting network logs and those won't be appropriate to share here on public forum as they might have your account information. You can contact Adobe Support or I'll drop you a private message with steps to generate a log and I'll try to provide some basic directions on what might be going wrong.