I am super frustrated with how sign in on your browser messes me up.

Forum|Forum|3 years ago
May 20, 2022
2 replies
6747 views

I have my personal browser with 3 different access with 3 different google accounts each has their purpose. 1 personal and other 2 for business work etc etc... But when I download PDF files from other browsers it always askes me to sign in again on the app directly. And when i do, it says Sign in on your browser. We've opened a new broswer tab for you to sign in. Once you've been authenticated you will automatically continue here. And when i go to the browser, i am getting this error all the time.

7963ed6c-37f5-4c96-b374-f06e5c74cbd0

This error message is a dead end for me, no result on google, no way to contact adobe for help. I don't even know why i am posting it here.

Standards and accessibility

S

Steven31906573u6ig

Participant

having same exact issue, help please.

K

kent_1933

Participant

I just started using the Adobe App on my Windows laptop. There are confusing menus scattered here and there on the screen, and instead of words they have little squiggles and triangles. This is probably the worst user interface I have seen in a long time. It is like a useless joke. Then I came on this web page and people are saying "Where is the file menu?" Get a clue.

K

kent_1933

Participant

like this

https://app.box.com/s/xy4yhe6he3ncexmxdch2f0w1jujnfz1e

AkanchhaS8194121

Legend

Hi,

sorry to hear about your frustrating experience.

Looking at the description given above, it seems like you have been trying to download some file that has been stored on the web as you have been asked to Sign In. Is it the Adobe Acrobat app that's prompt for Sign In or some other Sign In screen?

Would you mind sharing the exact screenshot of the Sign In screen on the app and Sign In message for the web browser? Or, if you can share the screen recording of the exact workflow, that would be more helpful.

Thanks,

Akanchha