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Participant
March 28, 2025
Question

I and my users cannot use PDF Convertor even though we have purchased for Acrobat Standard

  • March 28, 2025
  • 1 reply
  • 132 views

I and my users cannot convert PDF to word/excel in the app, the option shown as grey, even though we have purchased for Acrobat Standard. But we can only use it on a online convertor.

1 reply

S_S
Community Manager
Community Manager
April 1, 2025

Hi @MIS2621716239g8,

 

Hope you are doing well. Sorry for the trouble with using PDF convertor.

 

Have you tried installing the Add-in through the Microsoft Store: https://adobe.ly/3XGeHvW.

 

Let us know if that works.


Regards,
Souvik.