I can not create the pdf file. the dialog box freezes in half and does not create the pdf

Hi MrDarabia,

As per the issue description mentioned above you are facing issue when trying to create a pdf using Acrobat, is that correct?

Could you try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

3- If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

Could you let us know if you are experiencing this issue with all files or is it only with a specific file?

Are you using Save as Adobe pdf option in MS Word for ex to create pdf? Have you tried printing the file to Adobe PDF printer and check if that works.

Also, try creating pdf using File > Create PDF option in Acrobat and check if that works.

Let us know if you need any help.

Shivam