I can't access Adobe Acrobat

[hasan salah]

Hello friends, when I try to access Adobe Acrobat, every time I see this window, the program does not work

[Amal.]

Hi @hasan salah 

Hope you are doing well and thanks for reaching out.

Would you mind sharing the version of the Acrobat DC you are using? To check the version please go through the help page https://helpx.adobe.com/acrobat/kb/identify-product-version.html 

please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

If it still doesn't work, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  share them via any cloud storage? Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

[hasan salah]

Thank you for your help, I will try the solutions immediately.

And the version of the program is Acrobat DC 2023

[mariahweyne]

Try these settings