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I can't clear my signature

New Here ,
May 09, 2018 May 09, 2018

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I have been using the digital signature for years, but now I can't clear my signature to resign it.

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Security digital signatures and esignatures

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correct answers 1 Correct answer

Adobe Employee , May 09, 2018 May 09, 2018
Hello Rodeze,As per the description above, I can understand that you want to clear/remove your digital id from a PDF, Is that correct?The "Clear Signature" option is available in Acrobat Pro DC. You can clear a signature if you are the signer, that is if the digital ID with which you did the signing is available to Acrobat.Navigate to Acrobat's Preferences from Edit>Preferences>Signatures>Click the "more..." button next to "Identities & Trusted Certificates". Click the "Digital IDs" category.If ...

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Adobe Employee ,
May 09, 2018 May 09, 2018

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Hello Rodeze,

As per the description above, I can understand that you want to clear/remove your digital id from a PDF, Is that correct?

The "Clear Signature" option is available in Acrobat Pro DC. You can clear a signature if you are the signer, that is if the digital ID with which you did the signing is available to Acrobat.

Navigate to Acrobat's Preferences from Edit>Preferences>Signatures>Click the "more..." button next to "Identities & Trusted Certificates". Click the "Digital IDs" category.

If the digital ID used for signing is stored in a file, then you will get the option of "Detach File", highlight the Digital Id, and click on Detach File.

To know more about Digital IDs, you can refer to Adobe article Digital IDs in Acrobat

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Sep 17, 2020 Sep 17, 2020

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Hello 

 

I followed your direction  however I am stillnot able to remove the signature when I am going to sign a document.  It is under the tab sign yourself and the remove button is greyed out see Screen shot below 

 

Reyes5EE0_0-1600345843403.png

 

Reyes5EE0_1-1600345858331.png

 

 

 

Please help 

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Adobe Employee ,
Oct 14, 2020 Oct 14, 2020

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Hi,

 

The second screenshot shown for Sign your self under Fill & Sign feature. That's (-) icon is not grayed out. This is how it actually looks. Its appearance is like this.

When you click on "-" it will actually work.

 

Thanks,

Akanchha

 

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Clicking the "-" sign does not clear out the signature. Nothing happens. I would like to re-draw my signature, but I am unable to clear the old one. Help?

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New Here ,
Jul 15, 2021 Jul 15, 2021

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I am having the same problem, and need to update my signature as well.  

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hello,

 

Sorry for the trouble.

 

Could you please confirm if you are experiencing issues in removing the signature under Fill & Sign or the digital signature?

Please share the Acrobat and OS versions on the machine.

 

Thanks,

Meenakshi

 

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Hi Meenakshi, 

 

I am having trouble when I am in the fill and sign, and I have initials that are broken up and unclear, and I need to clear the typed signature as well.  I select the "minus" sign next to the signature/initial and it doesn't delete the signature or anything at all.  This worked last week, but not now.

 

Thank you, 

Carol

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Can someone please from Adobe please address this issue?  I can't delete my initials.  I need to do them again as the drawing is not clear.  And the "-" option does not work.

 

Thank you

 

 

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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I am experiencing the same issue. I cannot clear signatures.

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New Here ,
Sep 10, 2021 Sep 10, 2021

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I could reset (delete) my signature logoff and login again. Then you just add the correct signature.

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Have the same problem, i cant clear my signature 

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