I can't clear my signature

[rodeze]

I have been using the digital signature for years, but now I can't clear my signature to resign it.

[AnandSri · Accepted solution]

Hello Rodeze,

As per the description above, I can understand that you want to clear/remove your digital id from a PDF, Is that correct?

The "Clear Signature" option is available in Acrobat Pro DC. You can clear a signature if you are the signer, that is if the digital ID with which you did the signing is available to Acrobat.

Navigate to Acrobat's Preferences from Edit>Preferences>Signatures>Click the "more..." button next to "Identities & Trusted Certificates". Click the "Digital IDs" category.

If the digital ID used for signing is stored in a file, then you will get the option of "Detach File", highlight the Digital Id, and click on Detach File.

To know more about Digital IDs, you can refer to Adobe article Digital IDs in Acrobat

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Reyes5EE0]

Hello 

I followed your direction  however I am stillnot able to remove the signature when I am going to sign a document.  It is under the tab sign yourself and the remove button is greyed out see Screen shot below 

Please help 

[AkanchhaS]

Hi,

The second screenshot shown for Sign your self under Fill & Sign feature. That's (-) icon is not grayed out. This is how it actually looks. Its appearance is like this.

When you click on "-" it will actually work.

Thanks,

Akanchha

[Will5C25]

Clicking the "-" sign does not clear out the signature. Nothing happens. I would like to re-draw my signature, but I am unable to clear the old one. Help?

[defaultusmptg0f3qo0]

I am having the same problem, and need to update my signature as well.  

[Meenakshi Negi]

Hello,

Sorry for the trouble.

Could you please confirm if you are experiencing issues in removing the signature under Fill & Sign or the digital signature?

Please share the Acrobat and OS versions on the machine.

Thanks,

Meenakshi

[defaultusmptg0f3qo0]

Hi Meenakshi, 

I am having trouble when I am in the fill and sign, and I have initials that are broken up and unclear, and I need to clear the typed signature as well.  I select the "minus" sign next to the signature/initial and it doesn't delete the signature or anything at all.  This worked last week, but not now.

Thank you, 

Carol

[Candy5E42]

Can someone please from Adobe please address this issue?  I can't delete my initials.  I need to do them again as the drawing is not clear.  And the "-" option does not work.

Thank you

[Sooks Media]

I am experiencing the same issue. I cannot clear signatures.

[Tak53]

I could reset (delete) my signature logoff and login again. Then you just add the correct signature.

[Antoinette27881416gkxx]

What can I do if the minus sign is grayed out? I cannot get the signature to delete. I don't understand why this feature is so complicated to edit or change. 

[Arnaldo5CCF]

Have the same problem, i cant clear my signature 

[default7a0sxpyhgcok]

also have this problem. started 3 weeks back. damn annoying

[defaulttx1cjvytgakp]

Hey all, 

I also had the same problem and was able to delete the signature by not just clicking on it, you have to click and hold that click - it finally went away. Hope it helps for all of you too.

[badrosie]

Holding down the "-" until it disappeared worked for me also.

[Derek22475911itbo]

So I figured out what is going on.  This occurs when you created a digital signature and either deleted the profile from Acrobat or opened the PDF on a different computer.  It apparently only lets you delete signatures where you created the signature profile and it's present on the computer you are working on.  I opened the same document in another PDF form creation application by a different software manufacturer and was easily able to remove the signature.  I am not sure if you could recreate a signature profile with the same name and then do it in Acrobat DC Pro writer?

[ScottYu]

The minus signs to remove the signature and initials are not responding.  Please fix it or let me know if there is an alternate way to redo my signature.

[Kurt36849330z4zk]

what do we need to do to get an Adobe employee to wade back into this thread?  lots of us having the same issue.  

[Meenakshi Negi]

Hi Kurt36849330z4zk and ScottYu,

Thank you for reaching out and reporting this.

We are looking into this issue. Please confirm if this happens with all the PDFs to which you try to add signatures. 

It would be helpful if you could share the screen recording of the workflow so we can share it with the team. Also, please share the Acrobat and OS version numbers. We will get this checked.

Thanks,

Meenakshi

[Cynthia Redmo37298092j78q]

I'm having the same issues. Won't let me delete the signature. Is there a fix yet?

[Abambo]

I'm having the same issues. Won't let me delete the signature. Is there a fix yet?

By @Cynthia Redmo37298092j78q

Would you please answer @Meenakshi Negi's questions?  That could be of help.