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curiesevilla
Participant
May 14, 2019
Question

I can't find my mark ups when I saved the PDF

  • May 14, 2019
  • 3 replies
  • 8401 views

I marked my changes and saved my PDF.  When I opened it, I cannot find my comments and markups. What happened?

This topic has been closed for replies.

3 replies

F
Fergal369751650g3a
Participant
April 25, 2024

Hi. I know this is an old discussion but this just happened to me on Macbook. I lost all comments/markup but they reappeared when I restarted the laptop... so definitely worth a go for anyone experiencing this issue. 

Dave__M
Community Expert
Dave__MCommunity Expert
Community Expert
April 9, 2021

At the very least, we'd need to know what program you used to open the PDF and apply the markup.  Lots of programs - even browsers will allow you to view a PDF, but their functionality varies greatly.  Provide as much detail as you can about your OS, program, and process used.  We'll do our best to help troubleshoot the issue.

My best,

Dave

D
David Holtz
Participant
April 9, 2021

Dave,   I understand....but as a user, I want to be able to mark up on my desktop (PC for my home office and Macbook for my laptop), iPad and phone (android).   I did a lot of work yesterday marking student papers, and all of my markups are lost.  That is a lot of time that has been stolen from me.  Yesterday the markups were available to me on my iPad, where I did the markups and my PC where I was viewing them.   When I got up this morning, all of the markups were gone.  I can access them on any platform.  So, I don't understand how the question is relevant, and I want the product to work across all platforms and be seamless. As a user, I don't care if it is in a browser, app, or installed program.   I have to say I was beside myself when this happened, and I need a solution.  I have started over; just in case the issue was with the free version of the software, I purchased a subscription on my iPad.  Now I can't use that subscription on my PC??  Seriously, you want me to pay for each platform I use??  If this is the case, I will cancel my subscription and find other software to use.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    April 9, 2021

    For the access of the documents on different devices you must save the documents in the Document Cloud.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 17, 2019

    Hi Curiesevilla,

    As mentioned, you have added markups to the PDF and saved them but after reopening it you cant find the changes there. During this process did you use Adobe Acrobat DC desktop application or worked on DC web interface?

    We need a bit more information to understand what exactly went wrong.

    1- After adding markups, are you saving the file locally or on DC web storage? There is a possibility that you have added markups and saved a copy of the file, but when opening the file its a original one which doesn't have anything added to it.

    2- If its a desktop app causing trouble, then use web interface to for commenting.

    3- Help us with the exact version of Adobe Reader/Acrobat application you are working on? Open App>Help>About Acrobat.

    Let us know if you have managed to find the solution.

    Thanks,

    Akanchha

    D
    David Holtz
    Participant
    April 9, 2021

    Need a down thumb button as well, because this answer is not very helpful at all.

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