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정
정현25410223x8kz
Participant
July 27, 2022
Question

I can't open PDF file.

  • July 27, 2022
  • 2 replies
  • 480 views

Hello.

My acrobat might have some problem.

I can only see just alert pop up when I open PDF file even though my desktop is a new one.

 

I've already tried this solution below, but it didn't work.

https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html 

 

And reinstallation doesn't work as well.

 

Is there any other solution?

Please help me 😞

 

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 27, 2022

Hi there

 

++ Adding to the discussion

 

What is the version of the Acorbat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

Please try to repair installation from the help menu (Win Only) and see if that works.

 

Also try to create a new test user profile with full admin rights in Windows and try using the application there.

 

Regards

Amal

try67
Community Expert
try67Community Expert
Community Expert
July 27, 2022

A lot of missing information there... Please answer the following questions:

-What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)?

-What's your OS version?

-How are you trying to open the file? (double-click? File-Open from within the application? Drag and drop? Something else?)

-Does this happen with all files, or just some?

정
정현25410223x8kzAuthor
Participant
July 27, 2022

Thank you for the reply.

 

-What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)?

I can even run Adobe Acrobat as well, but it's the newest version.

 

-What's your OS version?

Windows 11

 

-How are you trying to open the file? (double-click? File-Open from within the application? Drag and drop? Something else?)

I tried only double-click, because I can't run Acrobat program.

 

-Does this happen with all files, or just some?

Yes all PDF files.

try67
Community Expert
try67Community Expert
Community Expert
July 27, 2022

So this error happens if you open Acrobat on its own, without trying to open any file?

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