I can't open PDF file.

[정현25410223x8kz]

Hello.

My acrobat might have some problem.

I can only see just alert pop up when I open PDF file even though my desktop is a new one.

I've already tried this solution below, but it didn't work.

https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html 

And reinstallation doesn't work as well.

Is there any other solution?

Please help me 😞

[try67]

A lot of missing information there... Please answer the following questions:

-What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)?

-What's your OS version?

-How are you trying to open the file? (double-click? File-Open from within the application? Drag and drop? Something else?)

-Does this happen with all files, or just some?

[정현25410223x8kz]

Thank you for the reply.

-What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)?

I can even run Adobe Acrobat as well, but it's the newest version.

-What's your OS version?

Windows 11

-How are you trying to open the file? (double-click? File-Open from within the application? Drag and drop? Something else?)

I tried only double-click, because I can't run Acrobat program.

-Does this happen with all files, or just some?

Yes all PDF files.

[try67]

So this error happens if you open Acrobat on its own, without trying to open any file?

[Amal.]

Hi there

++ Adding to the discussion

What is the version of the Acorbat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

Please try to repair installation from the help menu (Win Only) and see if that works.

Also try to create a new test user profile with full admin rights in Windows and try using the application there.

Regards

Amal