I can't save/print a secured PDF - Tools is greyed out, so I can't remove security settings

Forum|Forum|4 years ago
June 18, 2021
1 reply
16298 views

Something a bit weird is going on with my Abode Acrobat Pro DC access. I am sure I used to be able to just open a document by clicking on it in Recent. Now I can't. When I do get it open, I don't have the "Manage" option on the right. I can't save a downloaded copy because it is secured. When I try to remove security settings, all my options (except Certificate) in Tools are blacked out. I'm sure I have never even had to _think_ about how this works before, so I think something is different.

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try67

Community Expert

Sounds like the file is signed. What do you see under the Signatures panel on the left hand side?

C

CKemAuthor

Participating Frequently

Yes it is signed. How do I download and print the signed copy? Is the only copy that I can do anything externally to Adobe with, the one that has been emailed to me as complete? It seems very wierd that me (having sent it out from my Adobe account to be signed) can't then access it and use it from my Adobe account afterwards. Thanks.

C

CKemAuthor

Participating Frequently

Have you deleted the original document after send it for signing?

It's not the original document that I want to take out of Adobe. It's the signed one. The answer might be that I simply cannot do anything with the signed document version that is in Adobe and I can only do anything with the separately sent PDF which I received by Outlook/email. But that seems madness because it's _my_ Adobe account that is in control of the signature process and what happens, say, if that email gets stopped etc?

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