I can't save/print a secured PDF - Tools is greyed out, so I can't remove security settings

Forum|Forum|4 years ago
June 18, 2021
1 reply
16307 views

Something a bit weird is going on with my Abode Acrobat Pro DC access. I am sure I used to be able to just open a document by clicking on it in Recent. Now I can't. When I do get it open, I don't have the "Manage" option on the right. I can't save a downloaded copy because it is secured. When I try to remove security settings, all my options (except Certificate) in Tools are blacked out. I'm sure I have never even had to _think_ about how this works before, so I think something is different.

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try67

Community Expert

Sounds like the file is signed. What do you see under the Signatures panel on the left hand side?

C

CKemAuthor

Participating Frequently

Yes it is signed. How do I download and print the signed copy? Is the only copy that I can do anything externally to Adobe with, the one that has been emailed to me as complete? It seems very wierd that me (having sent it out from my Adobe account to be signed) can't then access it and use it from my Adobe account afterwards. Thanks.

try67

Community Expert

I am the author! I don't think I applied a no-printing to it (and this is happening to several documents). All I want to do is to be able to move it around (with signature authentifications) and _file_ it locally, outside of Adobe, now it is signed. How do I do this? When I "download it" (which I think is viewing a version in the Cloud) I can't do anything with it other than look at it where it is, in Adobe (I can't save, hence I was trying to print as PDF instead). So is the only version of the document that I can do anything with, the one that is emailed to me?

If you signed it then you can also remove the signature. Right-click it in the Signature panel and select Clear Signature.

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