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kevind29540770
Participant
December 22, 2017
Answered

I can’t seem to edit a PDF document in my email without resaving it to a new location anymore. It used to work before

  • December 22, 2017
  • 2 replies
  • 16894 views

I can’t seem to edit a PDF document in my email without resaving it to a new location anymore. It used to work before

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Correct answer Karl Heinz Kremer

Once the file is attached to an email, it's under the control of the email application. This means that if you can or cannot edit the PDF file is completely up to your email system. Acrobat does not have any control over where the file is saved, and what it's access privileges are. If it used to work, that just means that your email application did save the file in a location and with file permissions that allowed Acrobat to modify it, and also re-imported it into your email message after the file was modified. An update to that application - or the operating system - may have changed this behavior. Again, there is nothing that Acrobat can do to make that possible again.

2 replies

K
kevind29540770Author
Participant
January 12, 2018

Here are the steps that the end user performed

My workflow steps were as follows:

I created an email to the customer, and attached a .pdf document. Once attached, I would open the pdf document from the email (before hitting send) and highlight a couple items with the highlight tool. Then, click save and send the email. This action would save the changes and also update the pdf file in its original location with the highlighted changes.

Now, when I try to do this, I can open the attached pdf file as above, but when I save it after highlighting the items, it asks me to “save as” in my files and I must either save it to a new location, or move my cursor off of the current file to overwrite the existing file (Otherwise it says it is in use and can’t be saved).

So, I have to make all my edits in another window before attaching the file, then attach the file. This new change just creates extra steps, and I perform this task – sometimes up to 20 times on any given day.

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity ExpertCorrect answer
Community Expert
January 12, 2018

Once the file is attached to an email, it's under the control of the email application. This means that if you can or cannot edit the PDF file is completely up to your email system. Acrobat does not have any control over where the file is saved, and what it's access privileges are. If it used to work, that just means that your email application did save the file in a location and with file permissions that allowed Acrobat to modify it, and also re-imported it into your email message after the file was modified. An update to that application - or the operating system - may have changed this behavior. Again, there is nothing that Acrobat can do to make that possible again.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
January 11, 2018

Hello kevind29540770

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, you are not able to edit a PDF file which is attached to  an email without resaving it to a new location, Is that correct?

There is no such option available through which you can edit a PDF file which is attached to an email as an attachment. You can only edit the PDF file after saving it to a different location.

The options you get for the PDF attached to an email are Open, print, Save as, Save all attachment, etc.

As you mentioned you were able to edit the PDF file, please share the complete workflow/steps or screenshots.

You may refer to PDF editor, edit text in PDF files | Adobe Acrobat DC

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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