Participating Frequently

Question

I cannot edit text in PDF using a paid monthly subscription! How can this be fixed??? Urgent!

Forum|Forum|1 year ago
March 4, 2024
6 replies
2195 views

This topic has been closed for replies.

JR Boulay

Community Expert

There is something wrong in this file.

Acrobate du PDF, InDesigner et Photoshopographe

C

Crystal32220281dpgj

Participant

No helpful- I am having this issue also. Text boxes are disappearing, Soo frustrating!

JR Boulay

Community Expert

I guess that these PDFs are actually image files, so they don't contain any text.
First, you should try OCRising them.

Acrobate du PDF, InDesigner et Photoshopographe

M

MelanieMinnaarAuthor

Participating Frequently

Hi,

Thank you.

They are definitely PDF's and not images.

M

MelanieMinnaarAuthor

Participating Frequently

I found the Text Recognition function.

It doesn't work! I get an error message.

The exact message is:

Acrobat could not perform recognition because:

This page contains renderable text.

???

try67

Community Expert

So the issue is with that specific file? Can you share it with us?

M

MelanieMinnaarAuthor

Participating Frequently

Hi,

It is 12 files, identical in nature but content is different on each one.

I unfortunately cannot share the files publicly.

p.s. I even tried editing one of my own bank statements just to see if that worked, and it did too.

I am completely stumped!

try67

Community Expert

If these are bank statements it's possible they are digitally signed, which would prevent you from editing them.

M

MelanieMinnaarAuthor

Participating Frequently

FYI - I just tried on a 3rd document and that one also works 100%

try67

Community Expert

If you mark your replies as Correct people will assume the issue is solved and will not bother trying to help you... I will unmark them for you.

M

MelanieMinnaarAuthor

Participating Frequently

Thank you very much for pointing that out and sorting out my mess. Still desperately trying to figure out what is wrong with this file.

M

MelanieMinnaarAuthor

Participating Frequently

I tried a different document and I can edit that one 100%.

I have checked the security settings on the previous document (document in question) and it shows that there are no security restrictions.

M

MelanieMinnaarAuthor

Participating Frequently

Further:

I have rebooted my laptop several times now.

I am logging in to Adobe.

I have checked that I am logged in using the correct username/profie.

There is no option to "restore purchases" and all menu options for the paid version are showing.

When I select EDIT - the text blocks do not show and no editing is allowed.

If I try ADD TEXT - the boundary block shows but no typing shows - I have checked the text colour, size etc

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