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I cannot edit text in PDF using a paid monthly subscription! How can this be fixed??? Urgent!

Explorer ,
Mar 04, 2024 Mar 04, 2024

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I cannot edit text in PDF using a paid monthly subscription! How can this be fixed??? Urgent!

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Edit and convert PDFs , PDF

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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Further:

 

I have rebooted my laptop several times now.

I am logging in to Adobe.

I have checked that I am logged in using the correct username/profie.

There is no option to "restore purchases" and all menu options for the paid version are showing.

 

When I select EDIT - the text blocks do not show and no editing is allowed.

If I try ADD TEXT - the boundary block shows but no typing shows - I have checked the text colour, size etc

 

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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I tried a different document and I can edit that one 100%.

I have checked the security settings on the previous document (document in question) and it shows that there are no security restrictions.

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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FYI - I just tried on a 3rd document and that one also works 100%

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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If you mark your replies as Correct people will assume the issue is solved and will not bother trying to help you... I will unmark them for you.

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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Thank you very much for pointing that out and sorting out my mess. Still desperately trying to figure out what is wrong with this file.

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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So the issue is with that specific file? Can you share it with us?

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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Hi,

 

It is 12 files, identical in nature but content is different on each one.

 

I unfortunately cannot share the files publicly.

 

p.s. I even tried editing one of my own bank statements just to see if that worked, and it did too.

I am completely stumped!

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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If these are bank statements it's possible they are digitally signed, which would prevent you from editing them.

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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Hi, 

 

Thank you.

 

They are not bank statements.

 

I actually even tried to edit a bank statement because I thought the same encryption might apply.

I could edit the bank statement but not my other document.

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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I guess that these PDFs are actually image files, so they don't contain any text.
First, you should try OCRising them.

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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Hi,

 

Thank you.

 

They are definitely PDF's and not images.

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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That's not contradictory. PDFs can contain images, which you won't be able to edit directly, since the text in them is not real text, but a part of the image. Running Text Recognition could allow you to edit that text, if the process is successful.

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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Thank you! 

 

I don't think that the text would be an image but at this stage I am willing to try anything!

Is Text Recognition in the general menu section or somewhere else?

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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I found the Text Recognition function.

 

It doesn't work! I get an error message.

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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The exact message is: 

 

Acrobat could not perform recognition because:

This page contains renderable text.

 

???

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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I just tried SAVING AS a tif file with the aim of converting back to PDF.

 

Received an error message that it couldn't be saved as a tif because it was "expected a numbered object (Page 1)"

 

???

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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The file is corrupt.

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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There is something wrong in this file.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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No helpful- I am having this issue also.  Text boxes are disappearing, Soo frustrating! 

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