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4 replies

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
July 21, 2020

Is this happening on a MS Windows 10 environment?

 

Also, was this working before with other of documents and all of a sudden this started happening?

A
aaronr68360963Author
Participant
July 21, 2020

Yes, Windows 10, and MacOS Catalina

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 19, 2020

Hey, 

 

Hope you're doing well. I was going through a list of old threads and I never answered back to this one.

 

I was wondering if more recent updates of Acrobat resolved this issue.

N
nyssamurp
Participant
July 21, 2020

I cannot send as well. Mine doesn't have the upgrade part, it's just blank. 

A
aaronr68360963Author
Participant
July 21, 2020

Yea its weird. We have the full version, enterprise env.

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
July 20, 2020

Is this happening even if you repair the installation?

 

Click Help--->>>"Repair Installation"

N
nyssamurp
Participant
July 21, 2020

Repair Installation didn't work. Any other ideas? 

M
margueritek
Inspiring
July 20, 2020

The upgrade is for the Adobe Sign service, which is not the same as digitally signing a pdf locally.

A
aaronr68360963Author
Participant
July 21, 2020

Thanks. Is ths not included in Adobe Acrobat Pro DC? 

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
July 21, 2020

That is strange because Adobe Sign was featured in the  prior update.

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