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4 replies

ls_rbls
Community Expert
Community Expert
July 21, 2020

Is this happening on a MS Windows 10 environment?

 

Also, was this working before with other of documents and all of a sudden this started happening?

Participant
July 21, 2020

Yes, Windows 10, and MacOS Catalina

ls_rbls
Community Expert
Community Expert
December 19, 2020

Hey, 

 

Hope you're doing well. I was going through a list of old threads and I never answered back to this one.

 

I was wondering if more recent updates of Acrobat resolved this issue.

Participant
July 21, 2020

I cannot send as well. Mine doesn't have the upgrade part, it's just blank. 

Participant
July 21, 2020

Yea its weird. We have the full version, enterprise env.

ls_rbls
Community Expert
Community Expert
July 20, 2020

Is this happening even if you repair the installation?

 

Click Help--->>>"Repair Installation"

Participant
July 21, 2020

Repair Installation didn't work. Any other ideas? 

Inspiring
July 20, 2020

The upgrade is for the Adobe Sign service, which is not the same as digitally signing a pdf locally.

Participant
July 21, 2020

Thanks. Is ths not included in Adobe Acrobat Pro DC? 

ls_rbls
Community Expert
Community Expert
July 21, 2020

That is strange because Adobe Sign was featured in the  prior update.