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Shadi5D83
Participant
February 21, 2023
Question

I cant Activate my Adobe Acrobat Pro 2020

  • February 21, 2023
  • 1 reply
  • 1053 views

Hello.

I purchased two new laptops with Adobe Acrobat 2020 Pro pre-installed.

there was no activation keys in the box, which i assume the activation will be automatic.

i downloaded Adobe Acrobat DC Pro, logged in with my ID, but nothing happened.

the software didnt get activated and it keeps putting try adobe acrobat pro.

I installed the setup file that came included in the laptop, the same it asked me for license key which i dont have.

I am stuck 😞

any help please.

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
February 21, 2023

This is quite a confusing situation.

- Did you buy the laptop from the manufacturer, or an official shop, or as a second-hand one?

- If the former, and it came with an OEM version of Acrobat 2020, you should have gotten a serial number for it.

If it's already activated you should be able to just use it directly. If it's not, you'll need to install and activate it, using the serial number.

- If the latter, the original owner would have to perform a License Transfer with Adobe to transfer ownership of their license of Acrobat to you.

- You can't install Acrobat DC with a serial number or activation for Acrobat 2020. The former is subscription-based only. The latter is a perpetual license.

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