Skip to main content
B
BillScotty
Participant
April 12, 2017
Question

I don't see any way to add my license key to my new computer, and no way to contact adobe.

  • April 12, 2017
  • 1 reply
  • 1111 views

Once again, Adobe takes proven processes that are normally so simple, and makes it hard. I need to add my license key to my trial version of Acrobat DC, but I see no where to be able to do so, nor do I see any way to contact Technical Support. We have purchased a new computer for the user, and need to get this product properly licensed.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 12, 2017

did you use the public download installation file?  if yes, open acrobat>click help>'activate' or 'sign in' or something similar.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

B
BillScottyAuthor
Participant
April 12, 2017

That is the way that it worked PREVIOUSLY. However, NOW, I have downloaded the trial version (the user got a new PC that I am setting up for him), thinking that I could do as I always did, and deactivate and reactivate on the new PC. If you click on HELP, there is NO Activate choice there anymore. That's the issue.

Thanks for trying to help.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 12, 2017

attach a screenshot showing the acrobat help submenu

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices